Refund & Cancellation Policy

1. What you are buying

Our test series are digital products: payment gives you immediate online access to scheduled tests, answer explanations, rank lists and any included study material. Because access is granted instantly and content can be consumed right away, purchases are generally non-refundable once access has been used. The specific cases where a refund applies are listed below.

2. When a refund is available

• Duplicate payment: if you were charged more than once for the same series due to a technical error, the extra amount is refunded in full - no questions asked.
• Payment deducted but access not granted: if money was debited but your enrolment was not activated, contact us first - in most cases we simply activate your access immediately. If the issue cannot be resolved, the amount is refunded in full.
• Wrong purchase: if you accidentally purchased the wrong series and have not started any test or opened any material in it, you may request a switch to the correct series or a refund within 48 hours of payment.

3. When a refund is not available

• After you have started attempting tests or accessed study material in a series.
• For change of mind after content has been consumed.
• For the unused remainder of an access period, if you stop using the series partway.
• Where an account is suspended for breach of our Terms of Service - for example, sharing paid content or account access.

4. Offers and price changes

We may run discounts or revise prices for future buyers. The price you paid at the time of your purchase is final for that purchase - a later offer does not entitle an earlier buyer to a refund of the difference, and an earlier higher price is never charged to you retrospectively.

5. How to request a refund

Contact us within the applicable window with these three things, and we can act immediately:

• Your registered email address (the one you log in with).
• Your Payment ID - shown on your profile page and in your payment receipt email.
• A line on what happened (duplicate charge, no access, or wrong series).

Email: arivarkacademy@gmail.com
WhatsApp: +91 75400 91050

6. Processing time

Approved refunds are processed back to your original payment method through Razorpay, usually within 5 to 7 business days. The exact time for the amount to appear in your account depends on your bank or card issuer.

7. A note on chargebacks

If a payment ever looks wrong, please contact us before raising a dispute with your bank - genuine issues like duplicate charges are resolved by us faster than any chargeback process. Chargebacks raised on validly delivered purchases may lead to suspension of the related account while the dispute is investigated.

8. Cancellation

Free accounts can be closed at any time by contacting us. Paid enrolments run for the access period stated on the series page and are subject to the refund rules above; closing your account does not by itself create a refund.